Terms of Service for Online Private Lessons.

These 'Terms' rule your participation and govern your private online lessons or tutoring.

Users

'Users' refer to any registered student or any registered tutors.
Tutors MUST NOT abuse their position in any shape or form. Dirty language, conversations about sex or politics or religion are NOT allowed between student and tutor. Tutors must behave in an appropriate manner whilst in a lesson at all times.

Payments:

We only accept payment(s) via Stripe at the moment. You do NOT need an account with them to pay for lessons. Lessons will only take place if payment has been received and or confirmed.
Refunds will only be given if the student contacts us first to discuss any issues. Requesting a refund through any payment processor(s) will result in account suspension until we have investigated the situation.
If a refund is issued, a fee will be charged for admin and processors fees. This figure depends on the fees charged by the processor at the time of reimbursement.

Tutors are paid as and when they make a request for payment via either Stripe or Skrill with account on file. 'Account on file' means the E-mail that they registered with.

Cancellation of a lesson:

Four hours will need to be given prior to the start time of the lesson, if it is less than four hours then the fee for that lesson is still charged, Unless it is agreed directly with the tutor and the tutor reschedules. This is because we cannot arrange another lesson in that time frame and hours are then wasted. If a lesson gets cancelled by the student within this time frame the tutor will still get paid, if a tutor cancels the lesson the money is put back into the students account.

Booking a Lesson:

All our lessons are prearranged on our calender as proof of arrangement. Lessons can easily be rearranged by editing the calender. Students who book a lesson online and then do not turn up will forfeit the lesson.

Tutors who do not turn up for the booked lesson will not be paid and the fee will remain in the students account.

Abuse of system.

Any user who tries to bypass any of our system or tries to cheat in anyway will have their account suspended immediately. Suspended members will forfeit any payment or balance in their account.

Registration of a 'Tutor'.

We have a strict registration programme in place; all prospective tutors will need to provide proof of identity, and qualification certificates. Tutors MUST NOT say they are native if they are Not. Any Tutor to be found to have cheated or lied or falsified documents to get given the position of tutor will have their account suspended. Any criminal behaviour from a tutor will be reported to the local authorities in their country.

Terms of Service Agreement.

We change our 'Terms of Service' as and when needed. Users are notified by E-mail if these change. All 'users' MUST agree to these terms before registering. You, the User has the responsibility to make sure you understand these before registering and you check them often.

This document was last updated on 10th January 2023.